Shipping and Delivery Policy

Last Updated: 28th March, 2025

This Shipping and Delivery Policy is a part of our Terms of Service (“Terms”) and should therefore be read alongside our main Terms: https://www.jaysndees.com/terms-of-service/ , and also our Refund and Returns Policy: https://www.jaysndees.com/refund-returns/.

Please carefully review our Shipping and Delivery Policy when purchasing products from our e-Store. This policy will apply to any order you place with us.

Updates to this policy are reflected by the date shown in the Last updated component above. Please always ensure that you are aware of any updated content.

Order Processing Times:
All orders are processed and ready for shipment within 1-4 business days. There is no shipments or deliveries of orders on holidays or weekends.

WHAT ARE MY SHIPPING AND DELIVERY OPTIONS?

At jaysndees, most cases the shipping is performed via a third-party supplier, who also manages our inventory. As such, they will be responsible for manufacturing and shipping your products. It is for this reason that we are unable to provide any sorts of refunds for products and return shipping costs, even if a customer refuses an order, attempts to ship it back requesting a refund, or has ordered the wrong size, color, or even simply changed their mind.
Please refer to our Terms of Service https://www.jaysndees.com/terms-of-service/, and Our Refund and Returns Policy https://www.jaysndees.com/return-refunds/ for more information.

Free Shipping

We have enabled Free Shipping Australia Wide for all products on our e-Store.
Orders are usually received by a customer from 3 to 15 days after placing an order via successful checkout.

Shipping Fees

As we only ship items to residents of Australia, there are no shipping fees, except in the instance of Exchanges.

For any order where we receive tracking information, we will provide an email correspondence with those particular details.

DO YOU DELIVER INTERNATIONALLY?

Our e-Store offers only Australia-wide shipping services at this time. If you are an international customer, please contact us and we will try to establish a suitable arrangement.

ARE THERE OTHER SHIPPING RESTRICTIONS?

For some orders, due to the size, weight, or similar, there may only be limited shipping options available for certain items.

Shipping estimates given are counted as business days (Mon-Fri).

SHIPPING TO P.O. BOXES

Due to the number of different carriers available, and the limitations that some have with shipping to P.O. Boxes, the onus is entirely on the customer to check if their postal carriers support such deliveries.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will inform you as soon as possible and will also advise you of a revised estimate date for delivery.

QUESTIONS ABOUT RETURNS?

If you have questions about returns, please review our Return Policy: https://www.jaysndees.com/refund-returns/.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by: